Terry Jones

How will your customer contact you today? In the store, via the phone, on your website, read a tweet, friend you on Facebook? There is no way to know. In this presentation, e-commerce pioneer Terry Jones gives your audience the keys to unlock the mystery of how to deal with today's omni channel customer.

While face-to-face contact isn't going away, companies that lack an effective online relationship strategy are being left behind. Jones vast online experience can educate your audience in all phases of the digital conversation from search to social media, using real-world examples in creating Travelocity, Kayak and helping dozens of other companies.

Keeping up with today's omni channel customer is a daunting task. Terry's long experience in the on line world (Travelocity, Kayak, Wayblazer and the boards of ten digital companies) can show your audience how to succeed in this complex digital world. From search to social, mobile to big data, local to logistics, Terry will cover what you need to know now to keep 21st century customers satisfied.

These ideas can also be combined with his ON Innovation speech and Disruption topic.

Leaders are worried. Businesses are being disrupted at an ever increasing pace and technological advances are converging to create unprecedented dislocation. Identify what these are and how you can turn them to your advantage. Terry reviews the to 10 technical forces of disruption and more importantly shows the new business models that result.

Utilizing technical forces of disruption, Terry shows our current business models that are created from disruption and how startups are shedding old concepts to create simple models that “own the edge”. The Edge - where the customer is - where we HAVE to be. (IE AirBNB, Uber, Nest)

As Terry says, “My innovation is YOUR disruption. It is only disruption because YOU didn’t do it!” Drawing from his experiences with several start ups and as the founder of Travelocity.com, founding Chairman of Kayak.com and Chairman of Wayblazer, Jones helps audiences turn disruption into innovation.

This fast paced presentation can help you avoid disruption and become the innovator!

Terry can also address the implications of these technologies on the work force and the future of work. Additionally, they can also be combined with his ON Innovation speech and Disruption topic.

Every business needs to innovate, but where do you start? In this presentation, Terry Jones explores the fundamentals of innovation and gives leaders simple but powerful ideas they can use to create a more innovative organization. Drawing from his experiences as the founder of Travelocity.com and founding Chairman of Kayak.com, and now his new venture Wayblazer.com, Jones helps audiences turn innovation from an academic exercise into an everyday skill. The stories from his career and personal experiences not only provide well- chosen real world illustrations of how challenging, and ultimately rewarding it can be to gather a team and establish a culture that is open to change, he gives audiences step-by-step plans to create it.

In addition to this presentation 45 - 60 minute presentation, Terry can also do a breakout session to follow it up. This innovation breakout session builds on the key points of his speech. The group splits into round tables, and each selects an innovation topic on which to focus (topics such as Culture, Team, idea generation, idea selection, idea implementation....these can be any of the 73 topics in Terry’s book). They spend 20-30 minutes discussing how Terry’s key points apply to their industry and their specific businesses. Terry will circulate and spend time with each team coaching. Then each team (if there is time) or a selection of teams, present their findings to the entire group and Terry facilitates this discussion.

Terry’s book, ON Innovation is also available as a room gift or for use in book signings. Books can be customized with a company
logo or meeting logo on the front with a special message on the back cover for your attendees.